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Paperless Efficiency



August 3, 2020, 4:32 am

DEWA’s bank guarantee management process is the first to become 100% paperless, reducing the time needed to complete it by 80%.


Dubai Electricity and Water Authority (DEWA) has accomplished a new pioneering achievement, and changed the bank guarantee management process to become completely paperless. This reduces the time to complete these transactions by 80%, compared to the conventional method. It also minimises errors and improves performance. DEWA is the first government organisation in the UAE to achieve this step.

DEWA has fully digitised its business process with Emirates NBD that traditionally uses large quantities of paper. DEWA has developed this solution by providing Robotics Process Automation (RPA) and SAP enhancements.

“Today’s achievement is part of DEWA’s strategy to enhance digital transformation and achieve the wise leadership vision of His Highness Mohammed bin Rashid Al Maktoum, Vice President and Prime Minister of the UAE and Ruler of Dubai; and His Highness Sheikh Hamdan bin Mohammed bin Rashid Al Maktoum, Crown Prince of Dubai and Chairman of the Executive Council, to transform the Government of Dubai into a fully digital government and the first paperless government by the end of 2021. DEWA has achieved considerable progress in using advanced technology to build an integrated paperless government framework. This enhances smart adoption with DEWA’s services reaching 98% during the first half of 2020,” said HE Saeed Mohammed Al Tayer, MD & CEO of DEWA.

“In line with DEWA’s vision to become a globally leading sustainable innovative corporation, we are aiding Dubai’s progress to lead the future. This is being done by reworking the traditional concepts of work mechanisms to suit the rapid changes taking place in the world. This strengthens Dubai’s position as an incubator for creativity and a beacon of innovation. DEWA intensifies its collaboration with its strategic partners to achieve the Dubai 10X initiative, which mandates the Government of Dubai to be a global leader that is 10 years ahead of all other cities through innovative and disruptive technologies,” added Al Tayer.

Hesham Abdulla Al Qassim, Vice Chairman and Managing Director of Emirates NBD said, “As a digital frontrunner that has led innovation in the region’s banking sector, Emirates NBD remains committed to developing innovative ways to digitise the business processes of our clients, enabling them to unlock greater efficiencies in their day-to-day operations, while making banking seamless, faster, and more secure. We are delighted to partner with DEWA to create a completely paperless bank guarantee solution that will not only increase operational efficiencies but also support the Dubai government’s vision of a green economy powered by smart services. We will continue to take the lead in supporting the country’s long-term vision by undertaking more of such collaborations with public and private sector clients.”

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